QUALITY POLICY (ISO 9001:2008 – 5.1, 5.3 & 5.4.1)

SCOPE – Structural steel Fabricator, Piping, Project Management

SM Trading is committed to a Quality Management System, which complies with the requirements of ISO 9001:2008. The Senior Management will ensure that the Quality Management System is understood, implemented and maintained throughout the company.

At SM Trading, we have an uncompromising commitment to the on-going improvement of the quality of our products through the use of standardized procedures and the development of our personnel, as well as the development of innovative cost effective solutions to meet the customer’s requirements and ensure on-going customer satisfaction in our products and services. SM Trading ensures that the work is executed timeously, professionally, efficiently and most importantly safely. The qualities of both service and individual workmanship determines the future of our organization as well as controlling and reducing our risks. . It is with this as our standard, that we commit both ourselves as management and our personnel.

QUALITY OBJECTIVES (ISO 9001:2008 – 5:4.1)

• Continually strive to improve the quality of our products.
• Ensure that our products and services conform in every respect to our Customer’s requirements.
• Continually analyse all non-conformances in order to effect corrective and preventive actions.
• Ensure that all activities are carried out by adequately qualified personnel.